Diagram disappear after deleting duplicate diagram

Ask the Community
1

Hello,

Currently I am under the free plan.

I have 2 occasion that the diagram which i have draw disappear. Is there anyway to retrieve it back?

Through my research, sometimes the same diagram will multiply by themselves, and I think deleting the extra diagram will accidentally delete some other diagram.

Please help me to retrieve back my diagram.

Thanks.

1 Like
2

Hi haah,

Thanks for reaching out. We are so sorry to hear that. Can you please give us the diagram name so we can find it for you.

3

Hello Khanh Tran,

I can’t remember the exact name but should be

  1. Ocean (I have recreated a new Ocean Diagram if needed you may overwrite it or rename it to something ocean_restore )
  2. PSM Easy ( might not be the exact naming … )

Thanks

1 Like
4

Thank you. Can you please let me know your email? :joy:

6

Hello Khanh_Tran

Any update?

7

Hello Kai,

We are working on it. We will let you know if there is any update. :smiley: