Missing diagrams (when already saved)

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1

Hey, folks.

I have some diagrams saved in your application, but they’re gone. I’ve been working on them for several days by now, and they’ve been saved multiple times.

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image.png1600×180 12.1 KB

I’m wondering if this is a (common) problem on your servers and will get fixed soon, or what?

Any comments?

Thanks.

PS. I loved your app. Good job.

2

The issue appears when the server sometime is in a high load state, then some requests sent to the server might be timeout. Would you mind trying again?

We’re investigating & considering some upgrades for the backend performance.