Slow performance in Firefox

[Ian]

Hello,

I’m working on a small ER diagram and initially started on Firefox. I noticed some pretty major lag issues when using dbdiagram on my 4K monitor. Even on my laptop screen(Macbook Pro M1) I saw some lag just a bit less. I decided to try Chrome and all lag issues went away, way more responsive, no more 1-3s lag while navigating etc

Is this something that might be fixed in the future? It’s a shame that performance is so different between the two browsers. I honestly almost switched to another solution because of the lag issues.

Firefox: 102.3.0esr
Chrome: 105.0.5195.125
Laptop: Macbook Pro 14" 2021, M1 Pro, 32gb ram.

Thanks!

Thanks!

[Ian]

bump, wondering if this is a known issue?

[Bao_Le]

Thanks for reporting the bug, @Ian
We are trying to investigate the main cause of the problem. We will try to fix it as soon as possible.
We will notify you when it is completed.

[azuzii]

2 years later, still the same issue, can barely drag the canvas around.

[Tho_Nguyen]

Hi @azuzii ,

Sorry for the inconvenience.

Can you provide more details about the environment that you used when you encountered this issue, so we can investigate and fix this issue as soon as possible?
Some useful information includes:

• Computer’s model
• OS
• CPU
• RAM
• Browser type, its version, and extensions
• Any tracking protection services

Best regards,
Tho Nguyen.

[Clifton_Toaster_Reid]

It’s nice to see this problem isn’t new, unfortunately it doesn’t fix anything, but maybe this will, somehow revive this thread.

[Phat_Nguyen_Truong]

Hi @Clifton_Toaster_Reid ,

I really appreciate that you spend time to bring this to our attention. While this is not in high priority, I make sure that your performance feedback for Firefox has been noted among our team.

To help us investigate this case more thoroughly, you can help us provide some of these useful informaton:

• Computer’s model
• OS
• CPU
• RAM
• Browser type, its version, and extensions
• Any tracking protection services

Thanks for letting me know about this.

[mouel_mouel]

1. Model optiplex 3020
2. OS Win10
3. CPU i5-4570
4. RAM 8GB
5. BROWSER Firefox
6. No tracking protection services

I am @azuzii I don’t remember the email I signed with at the time.

[Nguyen_Hoang]

Hi @mouel_mouel,

Thank you for providing the information.

We have found a performance issue when enabling the “Suspected fingerprinters” option in Firefox.
If you enabled it, please try to disable the “Suspected fingerprinters” option:

Or, you can add https://dbdiagram.io to the Exceptions for Enhanced Tracking Protection:

We also found that if you open dbdiagram app in a private window, it may enable the “Suspected fingerprinters” option by default. If that is the case, please try to open dbdiagram in a normal window.

If none of the above approaches help, please share with us your browser’s privacy configuration so that we can investigate further.

In the meantime, you can report this issue to Firefox so they can look into this issue in the future:

[mouel_mouel]

Disabling “Suspected fingerprinters” worked.

Thank you so much!

[mouel_mouel]

And how to report to Firefox? I can’t find “Report broken site”.

[mouel_mouel]

Disabling “Suspected fingerprinters” worked.

Thank you so much!

[Nguyen_Hoang]

You can locate the “Report broken site” option by following these steps:

1. At the top right, click the menu button to open the Firefox menu
2. At the bottom of the menu, select the “Report broken site” option
   
   

We hope this helps.

[mouel_mouel]

The option is not even there.
Thanks for helping.

[Nguyen_Hoang]

The “Report broken site” option may not appear if you disabled the “Send technical and interaction data to Mozilla” option.

We hope this helps.

[miczed]

I could turn off the protection for the site easily by clicking the shield icon next to the address bar in Firefox. (can’t post screenshots yet unfortunately)

For me it significantly increased the performance on a large diagram. I would consider adding a notice for Firefox users since I only stumbled onto this post by accident and I was reconsidering my choice using your product due to the performance issues.